REFUND POLICY.

FLYVUELA offers refunds in specific circumstances outlined below. Because eSIM profiles are delivered digitally and activated on your device, refunds are only available before activation or in cases of technical failure on our part.

Full refund if your eSIM profile was never installed or activated on any device. Full refund if we are unable to deliver a working eSIM profile due to a technical error on our end. Full refund if your order was charged but no eSIM was provisioned. Partial refund (pro-rated for unused days) if the eSIM service becomes unavailable in your destination country due to a network outage on the provider side and you contact us within 7 days.

Once an eSIM profile has been installed and activated on a device, it is considered used and is non-refundable. No refund if you no longer need the plan after purchase (change of travel plans, etc.). No refund for plans that have expired due to inactivity. No refund if the eSIM fails due to device incompatibility — please check compatibility before purchase. No refund for plans where the data was fully consumed.

Email [email protected] with your order ID, the email used at checkout, and a brief explanation. Alternatively, submit a request via our Support page at flyvuela.com/support. We process all refund requests within 3 business days. Approved refunds are returned to the original payment method within 5–10 business days depending on your bank.

Payments processed via Paddle are subject to Paddle's Buyer Terms. Payments via Razorpay or Stripe are subject to the respective provider's terms. FLYVUELA is the merchant of record for all transactions and is responsible for issuing refunds regardless of payment provider.

If you initiate a chargeback before contacting us, we will be unable to process a refund simultaneously. Please reach out to [email protected] first — we resolve legitimate issues quickly and prefer to avoid the chargeback process.

Refund requests · [email protected] · flyvuela.com/support · Last updated: June 2026